The past few weeks have shown us how important it is for all of us to have deep empathy with those around us. With this comes the need for clear communication and open dialogue with customers and employees. These are all key elements of a business resilience strategy, a strategy that strengthens a business in the face of challenges and prepares it for long-term growth. In March, McKinsey & Co. released advice for leaders who need to Latest Mailing Database steer their business through the tough times ahead. While the guidance is specific to the Covid-19 crisis, the general framework can be applied to other crises that are emerging, including the important racial justice discussion currently unfolding.